Pointers
- Don’t show any % price increases (from last period) on the quote
- If you can get away with listing as little detail as possible, that is preferable.
- If not, list all the items but show a single pricing for all items together i.e. don’t show the pricing for each line item.
Draft Email
Dear Customer,
Hope you are well. I am attaching a quote in relation to the renewal of your [support contract] OR [annual license] which expires on [DATE]. Please note that our prices have increased since the last renewal and main reasons for this are:
- We have not had any price increase since we have started working with you in [MONTH / YEAR] including no adjustments for inflation. Collectively during this period inflation has been c. 13%.
- Our internal costs have broadly increased over and above inflation primarily due to costs to keep our high quality development/engineering team
- [We have to take into account currency fluctuations as we move to [AWS/Azure] who bill us in USD] ONLY RELEVANT FOR HOSTED CUSTOMERS
Please let us know if you have any questions or if it is helpful to setup a meeting to discuss.
Regards, [NAME]